---
title: "Customer Engagement Software"
ocid: "ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WHG"
published: "2025-05-14"
---

# Customer Engagement Software

Buyer: WHG  
Current stage: Award  
OCID: ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d.json)

## Summary

The buying organisation, whg, has completed the awarding stage of their procurement process for Customer Engagement Software. This contract, valued at £411,306, has been awarded to Voicescape Limited and falls under the industry category of software package and information systems (CPV: 48000000). Located in England, this contract spans from 1st April 2025 to 31st March 2028. The procurement was conducted through the G Cloud 14 framework, with the contract being awarded on the 28th of March, 2025. The process has reached the award stage, indicating that the supplier has been selected and the contract is now active.

This procurement offers significant business growth opportunities, especially for companies providing innovative and scalable software solutions. Although this tender did not specify suitability for SMEs or VCSEs, other businesses in the technology and services domain could position themselves for similar future opportunities by showcasing expertise in customer engagement technologies. Establishing a relationship with prominent buyers such as whg, who focus on comprehensive customer engagement solutions, could lead to long-term partnerships and further project collaboration.

## Notice

whg have awarded a contract to Voicescape Limited for Customer Engagement Software via G Cloud 14 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7f7f799-d4c1-4b5e-82cb-69635a756eb4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2025 |
| Submission deadline | 26 Mar 2025 |
| Future notice date | Not specified |
| Award date | 28 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £411,306 |
| Lots value | Not specified |
| Awards value | £411,306 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WHG |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS1 1AB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 May 2025 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7f7f799-d4c1-4b5e-82cb-69635a756eb4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7f7f799-d4c1-4b5e-82cb-69635a756eb4
  14th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.whg.uk.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d.json.