--- title: "Health and Wellbeing SMS helpline NHS staff crisis support" ocid: "ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS ENGLAND" published: "2021-06-28" --- # Health and Wellbeing SMS helpline NHS staff crisis support Buyer: NHS ENGLAND Current stage: Planning OCID: ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d.json) ## Summary The NHS England is in the planning stage of a procurement process for a Health and Wellbeing SMS helpline aimed at providing crisis support for NHS staff. The anticipated contract, valued at approximately £90,000, is to be established over a period of one year, commencing from 15 July 2021 to 15 July 2022. This service is essential for addressing various mental health concerns, particularly in light of challenges posed by the COVID-19 pandemic. Interested suppliers are encouraged to register their interest by 1 July 2021 to take part in this open procurement process, which is conducted under the open procedure below threshold. This tender represents a significant opportunity for businesses specialising in mental health support services, particularly those capable of delivering SMS-based communication solutions. Companies with expertise in psychological support, counselling services, and crisis management would be particularly well-suited to compete in this procurement. Additionally, firms that can provide marketing and communication strategies to raise awareness of the helpline stand to benefit from this initiative, potentially enhancing their presence in the health services sector. ## Notice Description of the Requirement The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a 24/7 national text helpline since April 2020, to support our NHS staff who are under enormous pressure every day. Common themes have emerged in the past year and we want to continue supporting our staff with the below, but are not limited to: * COVID-19 * Anxiety/Stress * Depression/Sadness * Isolation/Loneliness * Relationships * Suicide The requirement is for an SMS based helpline, to continue to provide a psychological support offer for all NHS staff. This service will be provided for all staff during the ongoing COVID-19 pandemic, and beyond. The text service will offer NHS staff the opportunity to converse with trained crisis support workers, and if required will have access to qualified clinical support where needed. The requirement will be to run a 24/7 service, that can operate nationally, and is able to cater to all age groups and demographics. A 24/7 service is essential, crisis support late at night is a key requirement. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, based on text conversations, in order to provide further understanding of emerging concerns and issues related to mental health among our workforce. Finally, the supplier should be able to provide some expertise in supporting communications and marketing, to raise awareness of the helpline. Description of Deliverables - 24/7 SMS based crisis helpline, able to be setup and delivered nationally, to all ages of NHS staff, with clinical oversight, providing immediate (in the moment), anonymous and confidential support for any NHS staff member requiring mental health or crisis support at any time - Regular service data and statistics reporting, including identifying current/emerging themes on the helpline - Regular service review meetings with commissioning organisation to support delivery of the service - Regular marketing consultancy support - Marketing content packages to promote the helpline - Agreement to work with NHS England and Improvement on any deep dive or evaluation activities relating to the helpline Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to delivering this service. Current thinking is that NHS England & Improvement will enter into a 1-year contract with an approximate total value of PS90,000 exclusive of applicable VAT. REGISTER YOUR INTEREST BY 01/07/21 Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b8dec94-ff10-4e20-8448-2e1d482a9954 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jun 2021 | | Submission deadline | Not specified | | Future notice date | 24 Jun 2021 | | Award date | Not specified | | Contract period | 14 Jul 2021 - 15 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 28 Jun 2021 at 08:18 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/2b8dec94-ff10-4e20-8448-2e1d482a9954 - 24 Jun 2021 at 04:42 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/8571ae94-959e-4c0e-a422-90c2a9dc0e72 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2b8dec94-ff10-4e20-8448-2e1d482a9954 28th June 2021 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8571ae94-959e-4c0e-a422-90c2a9dc0e72 24th June 2021 - Future opportunity notice on Contracts Finder - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000Q4XF/dR6OYUHDu19OxQLWMyRxb8qk.Xb.O8BOdYJvqqqxNTA Market Engagement - HWB SMS based national support offer_FINAL ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea810b9e-42a1-44ac-b2d1-98fe1715af1d.json.