---
title: "ServiceNow enhanced support"
ocid: "ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2024-04-01"
---

# ServiceNow enhanced support

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509.json)

## Summary

The National Audit Office has completed a tender process for ServiceNow enhanced support. The contract was awarded to the supplier, FLYFORM LTD, through Crown Commercial Services G Cloud 13. The contract, worth £108,000 GBP, involves computer equipment and supplies and will run from April 1, 2023, to March 31, 2025. The buying organisation is located in London, England, with a procurement stage of 'award'. The contract provides opportunities for businesses in the services industry.

This procurement presents opportunities for established businesses in the computer equipment and supplies industry to compete for providing enhanced support services. The National Audit Office, as the buying organisation, has awarded a substantial contract with a 24-month duration to FLYFORM LTD. Businesses looking to grow through government contracts in the United Kingdom should consider similar frameworks such as the G Cloud 13. The selective procurement method used opens avenues for suppliers to offer specialized services in this sector.

## Notice

National Audit Office (NAO) awarded a contract to the supplier through Crown Commercial Services G Cloud 13. The selected Supplier FlyForm Ltd will be delivering enhanced support of ServiceNow with contract duration of 12 months with optional 12 months extension. As of March 2024, the 12 months extension has been utilised and will run from Monday 1st April 2024 until Monday 31st March 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cfa8327d-7433-4d62-86b0-75fe75791141 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2024 |
| Submission deadline | 10 Mar 2023 |
| Future notice date | Not specified |
| Award date | 20 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,000 |
| Lots value | Not specified |
| Awards value | £108,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30200000 - Computer equipment and supplies

## Release History

- 1 Apr 2024 at 11:23 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfa8327d-7433-4d62-86b0-75fe75791141
- 11 Apr 2023 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfa8327d-7433-4d62-86b0-75fe75791141

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cfa8327d-7433-4d62-86b0-75fe75791141
  1st April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ea8f737c-3238-490b-af47-0d6c41497509.json.