---
title: "Provision of Microsoft Premier Support"
ocid: "ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2025-02-09"
---

# Provision of Microsoft Premier Support

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2.json)

## Summary

The Intellectual Property Office has concluded the procurement process for the "Provision of Microsoft Premier Support" services. This tender, classified under software support services (CPV code 72261000), involves break/fix support through Phoenix Engineers with access to Microsoft Engineers when needed. The procurement process followed a direct, single tender action method below the threshold. The contract, valued at £71,000 GBP, was awarded to Phoenix Software Ltd and will run from 29 June 2024 to 28 June 2025. Key locations include Newport, British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Notably, the award was published on 9 February 2025.

This tender offers significant growth opportunities for businesses specialising in IT and software support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially well-suited to compete in similar procurement processes in the future. The direct award to a large-scale supplier like Phoenix Software Ltd demonstrates the high standards and specific requirements the Intellectual Property Office maintains, presenting a valuable benchmark for other businesses looking to engage in government contracts within this sector.

## Notice

Break/Fix Support through Phoenix Engineers with access to Microsoft Engineers when required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab7e6746-c2c3-4899-97ff-e90d9a1160dc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2025 |
| Submission deadline | 20 Jun 2024 |
| Future notice date | Not specified |
| Award date | 27 Jun 2024 |
| Contract period | 28 Jun 2024 - 28 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,000 |
| Lots value | Not specified |
| Awards value | £71,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 9 Feb 2025 at 14:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab7e6746-c2c3-4899-97ff-e90d9a1160dc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab7e6746-c2c3-4899-97ff-e90d9a1160dc
  9th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2.json.