---
title: "Provision of Warm Home Discount Contact Centre"
ocid: "ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-08-11"
---

# Provision of Warm Home Discount Contact Centre

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa

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## Summary

The Crown Commercial Service has awarded a contract for the provision of Warm Home Discount Contact Centre services to GO-CENTRIC LIMITED. The procurement method was selective, and the contract value is £1,414,027.09 GBP. The contract period is from August 1, 2022, to November 11, 2023. This opportunity was part of a call-off from a framework agreement, and the procurement stage was at the award phase.

This contract offers business growth opportunities for companies providing call centre services in the UK. Suitable businesses with experience in providing customer support, processing queries, and complaints handling could compete effectively. The award was published on July 21, 2022, with a contract awarded to GO-CENTRIC LIMITED. Businesses interested in service contracts in the call centre industry should consider engaging with the Crown Commercial Service for potential future opportunities.

## Notice

BEIS Warm Home Discount Scheme Contact Centre Services. Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2022 |
| Submission deadline | 25 May 2022 |
| Future notice date | Not specified |
| Award date | 20 Jul 2022 |
| Contract period | 31 Jul 2022 - 11 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,414,027 |
| Lots value | Not specified |
| Awards value | £1,414,027 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-CENTRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 11 Aug 2022 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e
  11th August 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d32b80d6-2bed-4041-87b5-05d1c5dec52b
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d72a741-9195-4b34-bf0d-299fbb354fe2

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa.json.