---
title: "National Digital Support Evaluation Contract"
ocid: "ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-07-08"
---

# National Digital Support Evaluation Contract

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc

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## Summary

The Ministry of Justice is seeking to engage suppliers for the "National Digital Support Evaluation Contract," focused on providing evaluation services for the National Digital Support Service. This initiative is classified under research and development services and related consultancy services, with a budget of £250,000. The contract period commenced on 4th July 2022 and will extend until 3rd July 2024. The procurement process was conducted via an open procedure, with the tender period concluding on 30th March 2022.

This tender presents a noteworthy opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to expand their breadth of services in research and evaluation within the public sector. Firms specialising in social research, user-centric studies, and digital service evaluations would be particularly well-suited to compete. Engaging in this contract could enhance visibility and bolster capabilities in delivering crucial support services across the justice system.

## Notice

The HMCTS user base is a varied one, and there is a need to support a potentially significant number of users who cannot or will not go online by themselves. The Programme has offered various forms of support, including telephone assistance and face to face assistance, to help these users interact with services in the preferred digital channels. The term for this type of support is Digital Support (DS), and this principle underpins the HMCTS vision of a justice system that is accessible to all. An important aspect of this new service is to undertake a process evaluation which will seek to understand how well the National Digital Support Service and its processes are working for both the users in receipt of support and the organisation providing the support. This will inform decisions for the continuation, and improvement, of the National Digital Support Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c9f9230a-bc0c-4ebb-bbf2-302e88a56254 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2022 |
| Submission deadline | 30 Mar 2022 |
| Future notice date | Not specified |
| Award date | 3 Jul 2022 |
| Contract period | 3 Jul 2022 - 3 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Jul 2022 at 15:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9f9230a-bc0c-4ebb-bbf2-302e88a56254

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c9f9230a-bc0c-4ebb-bbf2-302e88a56254
  8th July 2022 - Awarded contract notice on Contracts Finder
- http://file:///C:/Users/jlg40t/Downloads/DigitalSupportContract_Redacted.pdf
  HMCTS Digital Support Evaluation Contract Redacted

## Notice URLs

- http://file:///C:/Users/jlg40t/Downloads/Digital

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eabedd4c-0836-4a7f-9f52-4552f1f5d0cc.json.