---
title: "HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD"
ocid: "ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL - RESOURCES"
published: "2023-01-09"
---

# HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD

Buyer: HERTFORDSHIRE COUNTY COUNCIL - RESOURCES  
Current stage: Award  
OCID: ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063

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## Summary

The Hertfordshire County Council has awarded a contract for the provision of an Out Of Hours Call Handling Service to West Midlands Ambulance Service University NHS Foundation Trust. The contract falls under the Call Centre industry category and is located in the East of England. The tender process was conducted through an open procedure with a tender deadline set for January 10, 2023. The contract is set to start on April 1, 2023, and will run until March 31, 2027.

This tender presents an opportunity for businesses in the telecommunications and call handling services sector to compete for providing services to Hertfordshire County Council. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise organisations (VCSEs) are encouraged to participate. The contract period offers stability for the selected supplier until 2027, providing a sustainable growth opportunity for the winning business entity.

## Notice

Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53612b84-b9a6-4514-a216-42670198604f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2023 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 12 Dec 2022 |
| Contract period | 31 Mar 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £475,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL - RESOURCES |
| Locality | HERTFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG13 8DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WEST MIDLANDS AMBULANCE SERVICE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 32540000 - Switchboards
- 32543000 - Telephone switchboards
- 64200000 - Telecommunications services
- 64211000 - Public-telephone services
- 64211100 - Local telephone services
- 64214200 - Telephone switchboard services
- 79512000 - Call centre
- 85321000 - Administrative social services

## Release History

- 9 Jan 2023 at 10:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/53612b84-b9a6-4514-a216-42670198604f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53612b84-b9a6-4514-a216-42670198604f
  9th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063.json.