---
title: "Mystery Shopping"
ocid: "ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POST OFFICE LIMITED"
published: "2024-06-25"
---

# Mystery Shopping

Buyer: POST OFFICE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36.json)

## Summary

The procurement process led by Post Office Limited is for the "Mystery Shopping" project in the survey services industry, with a contract value of £560,000. The tender is in the award stage, and the contract period is from 1st April 2021 to 31st March 2025. The deadline for submissions was 24th February 2021, and the project location is in London, England.

This tender opportunity by Post Office Limited can benefit businesses in the service sector interested in market research and survey services. Companies offering customer experience enhancement solutions could find this tender suitable for their expertise. The procurement method used is a limited competitive quotation process, making it accessible to businesses looking to secure contracts below a certain threshold.

## Notice

The Mails Sales Mystery shop programme is to improve customer experience with the mails sales conversation and help to identify and develop sales opportunities Additional information: Mails mystery shopping programme

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8ddd90b1-d7c8-46d8-a089-cfce3eb8ee74 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2024 |
| Submission deadline | 24 Feb 2021 |
| Future notice date | Not specified |
| Award date | 21 Jan 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,000 |
| Lots value | Not specified |
| Awards value | £560,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 25 Jun 2024 at 20:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8ddd90b1-d7c8-46d8-a089-cfce3eb8ee74
- 6 Jun 2024 at 19:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8ddd90b1-d7c8-46d8-a089-cfce3eb8ee74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8ddd90b1-d7c8-46d8-a089-cfce3eb8ee74
  25th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eaf8273a-123d-4d77-a4f9-44e2a3487a36.json.