---
title: "Role #2 Senior Associate Policy Support for PR19 Outcomes and Customer Engagement"
ocid: "ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2019-01-08"
---

# Role #2 Senior Associate Policy Support for PR19 Outcomes and Customer Engagement

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9

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## Summary

Ofwat, the Water Services Regulation Authority, has recently completed a procurement process for the tender titled "Role #2 Senior Associate Policy Support for PR19 Outcomes and Customer Engagement." This opportunity falls under the category of business and management consultancy services, specifically related to economic and financial consultancy. The procurement method employed was selective, with a contract period commencing on 27th September 2018 and concluding on 31st January 2019. The relevant locations for delivery include West Midlands and London, with the tender period having ended on 17th September 2018.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) in the consultancy sector, particularly those with expertise in customer engagement and policy support within the water industry. Businesses that excel in assessing company performance in areas such as customer satisfaction, affordability, and innovation will find themselves well-positioned to compete for similar future contracts. The nature of the temporary roles and packaged bidding may also appeal to firms looking to expand their consultancy offerings in public sector engagements.

## Notice

Ofwat has a temporary opportunity for a Contractor on sub-lot 3A of the Pan-Regulators' Framework for Economic, Financial & Related Consultancy Services to provide three interim policy support roles for the PR19 programme, as a packaged offer (i.e. bidding for all three roles as part of one packaged bid.) Key responsibility and outputs The initial assessment of plans (IAP) starts when companies submit their business plans on 3 September 2018. We will publish the results of our IAP on 31 January 2019. During the IAP Ofwat will assess the quality, ambition and innovation of these plans across 9 test areas and based on this assessment, will categorise plans into one of four categories: exceptional; fast track; slow track; and significant scrutiny. The 9 test areas we will assess are: 1. Engaging customers: 2. Addressing affordability and vulnerability; 3. Delivering outcomes for customers; 4. Securing long term resilience; 5. Targeted controls, markets and innovation; 6. Securing cost efficiency; 7. Aligning risk and return; 8. Accounting for past delivery; and 9. Securing confidence and assurance. You will be part of the team responsible for testing the quality, ambition and innovation of company business plans in test areas 1, 2 and 3 from the list above. More information on what we will be assessing in these test areas can be found in Appendix to chapter 14 of our final PR19 methodology. Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abbcc271-c89c-4650-868b-3557c27ead3f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2019 |
| Submission deadline | 17 Sep 2018 |
| Future notice date | Not specified |
| Award date | 23 Sep 2018 |
| Contract period | 26 Sep 2018 - 31 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £91,630 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 8 Jan 2019 at 16:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abbcc271-c89c-4650-868b-3557c27ead3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abbcc271-c89c-4650-868b-3557c27ead3f
  8th January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb059166-341a-4f22-b34f-8d92419d63e9.json.