--- title: "Fulfilment Services for The Salvation Army" ocid: "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc.json" source: "Contracts Finder" current_stage: "Planning" buyer: "THE SALVATION ARMY" published: "2025-10-17" --- # Fulfilment Services for The Salvation Army Buyer: THE SALVATION ARMY Current stage: Planning OCID: ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc.json) ## Summary The Salvation Army is currently in the planning stage of procuring comprehensive fulfilment services to bolster its fundraising campaigns, with the process initiated on 17th October 2025. The engagement phase is set to conclude on 30th October 2025. This procurement falls under the postal and telecommunications services industry category, with an additional focus on financial transaction processing, situated in the United Kingdom. The Salvation Army, based in London with Alex Orlov as the procurement contact, is seeking experienced providers to handle tasks such as postal response handling and financial processing. This tender presents significant growth opportunities for established fulfilment service providers with a track record in high-volume donation processing and secure data management for charitable ventures. Companies boasting capabilities in managing up to 30,000 donations daily, with high accuracy in data and financial processing, will find this opportunity particularly appealing. The selected business will be expected to deliver high standards in reporting, data security, and client communication, making it essential for the providers to demonstrate robust operational capabilities and efficiency. This tender suits larger enterprises, as it is not marked for SMEs or VCSEs. ## Notice The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: * Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). * Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). * Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. * Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. * Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. * Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. * Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. * Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. * Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. * Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. * Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. * Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: * Daily processing and reporting deadlines * Minimum 99% data accuracy * 100% accuracy in donation processing and query letter fulfilment * Rapid response times for client queries and call-backs * Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Oct 2025 | | Submission deadline | Not specified | | Future notice date | 30 Oct 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE SALVATION ARMY | | Locality | LONDON | | Post town | South East London | | Postcode | SE5 8FJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Champion Hill | | Westminster constituency | Dulwich and West Norwood | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 66 - Financial and insurance services ### Codes - 64000000 - Postal and telecommunications services - 66170000 - Financial consultancy, financial transaction processing and clearing-house services ## Release History - 17 Oct 2025 at 21:07 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7 17th October 2025 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/48fdc21a-bc1a-4fc4-997d-cb0d7fb4a817 Please complete and return the completed expression of interest form to Procurement Representative ; Alex Orlov. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc.json.