---
title: "GB-Hull: IT Service Desk"
ocid: "ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIP SOLUTIONS LIMITED"
published: "2026-04-02"
---

# GB-Hull: IT Service Desk

Buyer: BIP SOLUTIONS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311.json)

## Summary

BIP Solutions Limited, located in Hull, Yorkshire and the Humber, has completed the procurement process for the provision of a cloud-based IT Service Management solution, under the title "GB-Hull: IT Service Desk." This contract falls under the industry category of Information Technology Services. The contract, with a value of £57,600, was awarded through the CCS G-Cloud 14 Framework, commencing on 1st April 2026 and concluding on 31st March 2030. The procurement method employed was not disclosed, and the tender phase ended on 31st March 2026.

This tender presents significant opportunities for large-scale technology firms specialising in cloud-based IT service management solutions. As a supplier, Freshworks Inc has been selected, indicating that substantial expertise and a scalable delivery mechanism align well with the requirements of the contracting process. Companies looking to expand their reach within the public sector IT services domain would benefit from engaging in similar tendering opportunities, especially within frameworks like the CCS G-Cloud, which streamline procurement in the UK market.

## Notice

Provision of a cloud-based IT Service Management (ITSM) solution to support the Authority's internal IT service operations Additional information: Award through CCS G-Cloud 14 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4fef314-189c-4334-95f1-0e96efa27fa7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Not Disclosed |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 30 Mar 2026 |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,600 |
| Lots value | Not specified |
| Awards value | £57,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIP SOLUTIONS LIMITED |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU4 7BB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | Pickering |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 2 Apr 2026 at 08:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4fef314-189c-4334-95f1-0e96efa27fa7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4fef314-189c-4334-95f1-0e96efa27fa7
  2nd April 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1026384086
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311.json.