---
title: "Retirement, Bereavement and Care and Appeals and Supporting Capabilities. DSP Procurement for User Centred Design and Delivery Management Resources"
ocid: "ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-08-23"
---

# Retirement, Bereavement and Care and Appeals and Supporting Capabilities. DSP Procurement for User Centred Design and Delivery Management Resources

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755.json)

## Summary

The Department for Work and Pensions has awarded a 24-month contract for Retirement, Bereavement, Care and Appeals, and Supporting Capabilities. This procurement falls under the IT services industry category and was conducted using a selective procurement method with a contract value of GBP 6,125,000. The contract period spans from April 1, 2023, to March 31, 2025. The procurement stage is currently at the award stage, with the contract awarded to Accenture (UK) Limited.

This procurement opportunity offers potential for businesses in the IT services sector, specifically those with expertise in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are also encouraged to participate. Businesses interested in delivering User-Centred Design and Delivery Management digital outcomes related to retirement, bereavement, care, and appeals services should consider exploring this tender for potential growth opportunities.

## Notice

This is a 24-month Contract that provides Resources in support of its Retirement Bereavement & Care (RBC) Project. At a high-level RBC requires a supplier to deliver specific User Centred Design and Delivery Management digital outcomes to meet citizens' Plan Your Retirement Service; Get Your State Pension Service; Manage Your Pension Credit; Seasonal Payments; Carers Allowance; Attendance Allowance; Support for Bereavement; Support for Common Capabilities (in support of DWP Strategic Reference Architecture); Maintaining Operational Small Systems (MOSS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/710ce82d-2c23-4015-82e3-10e6cc3d79bf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2023 |
| Submission deadline | 31 Mar 2023 |
| Future notice date | Not specified |
| Award date | 31 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,125,000 |
| Lots value | Not specified |
| Awards value | £4,900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Aug 2023 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/710ce82d-2c23-4015-82e3-10e6cc3d79bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/710ce82d-2c23-4015-82e3-10e6cc3d79bf
  23rd August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1070a5d7-ea99-414b-8c79-0bd7bdff1697
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb16fae1-2d2a-498e-be11-2a202237b755.json.