---
title: "Service Desk Management System"
ocid: "ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NACRO"
published: "2019-11-08"
---

# Service Desk Management System

Buyer: NACRO  
Current stage: Tender  
OCID: ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f.json)

## Summary

Nacro, a charitable organisation based in London, is conducting an open procurement process for a Service Desk Management System intended to support its HR and ICT teams. Published on 13th September 2019, this opportunity is classified under 'Database systems' and is valued at £36,000. The procurement period is set to end on 27th September 2019, with the contract expected to commence on 4th November 2019 and continue for three years until 3rd November 2022.

This tender presents significant opportunities for businesses specialising in IT service management and software solutions. Companies that offer software capable of integrating workflows between HR and ICT departments or enhancing service delivery would be particularly well-positioned to compete. As Nacro invites responses from SMEs, this is an excellent chance for smaller enterprises to engage with a public sector client, potentially leading to long-term partnerships in the services sector.

## Notice

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket. Additional information: Responses to questions raised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2019 |
| Submission deadline | 27 Sep 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Nov 2019 - 3 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NACRO |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 0EH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48610000 - Database systems

## Release History

- 8 Nov 2019 at 10:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6
  8th November 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a5e2031c-84c7-49d8-a7ee-03e0be3468e1
  Request for Quotation
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a8a634c5-cf25-453a-a46f-177763051c47
  Clarification log - 20 Sept 2019
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae283ec3-cb2e-4956-aa8d-d31fc16e9854
  Nacro general terms and conditions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f.json.