--- title: "PROVISION OF 24 HOUR TELECARE MONITORING SERVICE" ocid: "ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF HILLINGDON" published: "2017-04-03" --- # PROVISION OF 24 HOUR TELECARE MONITORING SERVICE Buyer: LONDON BOROUGH OF HILLINGDON Current stage: Tender OCID: ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb40649d-9527-4d48-86c2-dc66252421ff.json) ## Summary The London Borough of Hillingdon is currently in the tender stage for the “Provision of 24 Hour Telecare Monitoring Service” aimed at delivering an emergency alarm system and continuous telephone support for elderly residents across 21 sheltered housing developments. The estimated contract value is £1,500,000, with the contract commencing on 1st September 2017 and running for an initial term of three years, extendable by one additional year at the council's discretion. The tender period ends on 5th May 2017, and the contract is classified under IT services: consulting, software development, Internet and support. This tender presents significant opportunities for organisations specialising in telecare and emergency response services. Companies that provide integrated support systems and those familiar with the Telecare code of practice would be particularly well-suited to compete. With around 4,500 residents currently benefiting from the service, businesses that can demonstrate experience and capability in managing such services will likely find a fruitful entry point into this growing market. ## Notice The London Borough of Hillingdon (the Council) is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services). The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units. All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefitting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term). Contract commencement date: 1st September 2017. The Contracting Authority anticipates that the Business Transfers Directive 2001/23/EC as implemented by the Transfer of Undertakings ( Protection of Employment) Regulations 2014, will apply to the transfer of personnel from the contracting authority under this procurement. The contracting authority's detailed requirements will be set out in the Contract Documents. Additional information: The London Borough of Hillingdon (the Council is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services). The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units. All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefitting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term). Contract commencement date: 1st September 2017. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/702de391-1ca3-49cb-a9f8-91588a382f0e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Apr 2017 | | Submission deadline | 5 May 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2017 - 31 Aug 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HILLINGDON | | Locality | UXBRIDGE | | Post town | Southall | | Postcode | UB8 1UW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI74 Harrow and Hillingdon | | Local authority | Hillingdon | | Electoral ward | Uxbridge | | Westminster constituency | Uxbridge and South Ruislip | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Apr 2017 at 07:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/702de391-1ca3-49cb-a9f8-91588a382f0e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/702de391-1ca3-49cb-a9f8-91588a382f0e 3rd April 2017 - Opportunity notice on Contracts Finder - http://www.capitalesourcing.com www.capitalesourcing.com ## Notice URLs - http://www.hiilingdon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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