---
title: "DVLA contact centre accreditation and membership"
ocid: "ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2021-12-15"
---

# DVLA contact centre accreditation and membership

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056)  
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## Summary

The DVLA - Driver & Vehicle Licensing Agency has completed the procurement process for "DVLA contact centre accreditation and membership" services, valued at £20,000. The procurement was conducted through a direct method known as a single tender action, as the contract was below the threshold. The procurement was initiated on 8 December 2021, with the contract period commencing from 17 December 2021 and concluding on 16 December 2022. The project is classified under business services, specifically in the fields of law, marketing, consulting, recruitment, printing, and security, with services to be delivered in Swansea, Wales (postal code SA6 7JL).

This tender presents a valuable opportunity for businesses involved in contact centre services, consultancy, and technical support. Companies that provide expertise in customer service management, call centre operations, or accreditation services would be particularly well-suited to compete. As this process is now complete, it highlights the importance of being proactive in monitoring future tenders from the DVLA or similar agencies to leverage opportunities for business growth in the public sector.

## Notice

Award Notice for DVLA contact centre accreditation and membership services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1406f821-6dfe-4e9b-84b1-5b4c36b11c38 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2021 |
| Submission deadline | 26 Nov 2021 |
| Future notice date | Not specified |
| Award date | 8 Dec 2021 |
| Contract period | 17 Dec 2021 - 16 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £20,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CCA GLOBAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 15 Dec 2021 at 15:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1406f821-6dfe-4e9b-84b1-5b4c36b11c38

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1406f821-6dfe-4e9b-84b1-5b4c36b11c38
  15th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/feb86a0e-425b-4ac8-a1d9-9815880e3fd5
  redacted award letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7602b451-69a5-4faf-892a-bc8ad64f7381
  redacted contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056.json.