---
title: "UX Support for SPM"
ocid: "ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POST OFFICE LIMITED"
published: "2022-07-07"
---

# UX Support for SPM

Buyer: POST OFFICE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616.json)

## Summary

The procurement process involves the Post Office Limited, which has awarded a contract titled "UX Support for SPM" within the Information Technology sector. This tender, classified under CPV code 72223000, focuses on enhancing user experience (UX) and user interface (UI) design for the New Branch IT platform. The tender was conducted through a selective procurement method as a call-off from the Digital Capabilities Framework, Lot 1, Experience Design. The contract was awarded on 20th June 2022 and is set to run until 16th December 2022, with a contract value of £385,000.

This tender presents significant growth opportunities for businesses specialising in UX/UI design, particularly those experienced in collaboration with major clients and framework agreements. Digital design firms and consultancies that can demonstrate expertise in Figma development and UX testing methodologies would be particularly well-suited to compete for future contracts of this nature with the Post Office and similar organisations. Engaging with user feedback and creating user-centred designs will be pivotal for success in this sector.

## Notice

A partner has been appointed to help Post Office progress UX and UI in its development of a new platform, known as New Branch IT (NBIT), the development of which is being led by Post Office with support from a number of external suppliers. The partner was appointed following a tender under Post Offices own Digital Capabilties Framework, Lot 1, Experience Design The contract is provide assistance with the following: UX/UI Design Purpose: To review the current designs and finalise the design system for all development teams to utilise To work with the virtual product teams to turn requirements into usable designs and unblock any UX/UI issues To ensure consistency across all journeys and designs Figma development Purpose: To build and maintain prototypes in Figma To own all designs in Figma and ensure the component library is up to date and sharable with development teams To provide usable Figma files to developers and product owners to enable them to progress build. UX Testing /Research: Purpose: To design and undertake the testing methodology of the new system, using the outputs to feedback into the design To build out basic personas for testing purposes To engage with Post Masters throughout Additional information: Call-off from Post Offices own Digital Capabilities framework, Lot 1, Experience Design following tender within it.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6baaccb7-21cd-4691-b3db-8927d4e51243 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2022 |
| Submission deadline | 22 May 2022 |
| Future notice date | Not specified |
| Award date | 19 Jun 2022 |
| Contract period | 19 Jun 2022 - 16 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £385,000 |
| Lots value | Not specified |
| Awards value | £385,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2Y 9AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72223000 - Information technology requirements review services

## Release History

- 7 Jul 2022 at 08:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6baaccb7-21cd-4691-b3db-8927d4e51243

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6baaccb7-21cd-4691-b3db-8927d4e51243
  7th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb4ef979-c3e7-4827-b8be-f71b5690e616.json.