---
title: "IT Service Management Software"
ocid: "ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL"
published: "2024-07-19"
---

# IT Service Management Software

Buyer: BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f.json)

## Summary

The Bournemouth Christchurch and Poole Council has awarded a contract for IT Service Management Software. The contract commenced on 10th December 2021 and is scheduled to end on 9th December 2022, with potential for two 12-month extensions. The procurement method used was an open procedure, with the tender period ending on 1st June 2021. This contract falls under the services category and has a total contract value of £88,389 GBP. The buying organisation is the Bournemouth Christchurch and Poole Council, located in Bournemouth, South West, United Kingdom.

This tender for IT Service Management Software provides an opportunity for small and medium-sized enterprises (SMEs) interested in software package and information systems to compete. The Bournemouth Christchurch and Poole Council's procurement stage has reached the award phase, showcasing a demand for service providers within the IT industry. Businesses in the software sector looking to grow their portfolio with local government contracts could benefit from exploring this opportunity at the BCP Council.

## Notice

Sunrise software is used to manage all ticket demand, assets and technical change for IT&IS across BCP Council. The contract starts on 10 December 2021 and ends on 09 December 2022. There are two 12-month extensions available on this contract. Therefore, if all extensions were taken the total contract length would be for 3 years (1+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4a92da9-a24c-47ef-9fd0-c152ec9578e5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jul 2024 |
| Submission deadline | 1 Jun 2021 |
| Future notice date | Not specified |
| Award date | 2 Jun 2021 |
| Contract period | 10 Dec 2021 - 9 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £88,389 |
| Lots value | Not specified |
| Awards value | £88,389 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Jul 2024 at 14:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4a92da9-a24c-47ef-9fd0-c152ec9578e5
- 3 Jun 2021 at 08:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3cf0aa56-642d-4e5a-a5f1-47b6d5a3c869

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4a92da9-a24c-47ef-9fd0-c152ec9578e5
  19th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3cf0aa56-642d-4e5a-a5f1-47b6d5a3c869
  3rd June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb4f5a32-7002-412e-afff-01d9557bc42f.json.