---
title: "Contact Centre Service (UK and International).Published for completeness, see description for details"
ocid: "ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2018-01-30"
---

# Contact Centre Service (UK and International).Published for completeness, see description for details

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9.json)

## Summary

The Home Office has successfully awarded a contract for a Contact Centre Service covering both the UK and international markets. This procurement falls under the IT services industry category, specifically designated as consulting, software development, Internet and support. The contract commenced on 6th January 2017 and is set to conclude on 3rd May 2019. The procurement method used was an open procedure, ensuring broad participation, with the tender period formally ending on 6th December 2016.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can provide comprehensive contact centre solutions. Companies specialising in IT services and customer support are well-suited to compete for such contracts, given the emphasis on meeting diverse service delivery needs for both national and international audiences.

## Notice

Contact Centre Service (UK and International).This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/070a7816-9f4a-4098-8f89-8d623956b71e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2018 |
| Submission deadline | 6 Dec 2016 |
| Future notice date | Not specified |
| Award date | 27 Dec 2016 |
| Contract period | 6 Jan 2017 - 3 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jan 2018 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/070a7816-9f4a-4098-8f89-8d623956b71e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/070a7816-9f4a-4098-8f89-8d623956b71e
  27th December 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb74319e-c76e-499a-bfb5-0446fadef5a9.json.