---
title: "IT Service Management Tool (ITSM) implementation, configuration and associated services"
ocid: "ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2019-12-24"
---

# IT Service Management Tool (ITSM) implementation, configuration and associated services

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0.json)

## Summary

OFSTED, located in Manchester, has successfully awarded a contract for the implementation, configuration, and associated services of an IT Service Management Tool (ITSM) under the G-Cloud 11 Framework Agreement (RM1557.11). The procurement process was selective, and the contract, valued at £83,300, commenced on 9th December 2019 and is set to conclude on 8th December 2020. This contract was published for transparency purposes, marking the procurement stage as complete with the award noticed on 3rd December 2019.

This awarded tender presents an excellent opportunity for businesses looking to expand their services in the IT consultancy and support sector. Companies specialising in IT service management, particularly small and medium-sized enterprises (SMEs), could leverage this contract's insights to capture similar opportunities within the public sector. The successful supplier for this contract, Flyform Ltd, exemplifies the type of agile and focused IT service providers that are well-suited to compete in such tenders.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 11 Framework Agreement (RM1557.11). This Contract is for the provision of IT Service Management Tool (ITSM) implementation, configuration and associated services under Lot 3 Cloud Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27dce3de-8010-4036-95c5-a203e6538589 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2019 |
| Submission deadline | 28 Nov 2019 |
| Future notice date | Not specified |
| Award date | 3 Dec 2019 |
| Contract period | 9 Dec 2019 - 8 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £83,300 |
| Lots value | Not specified |
| Awards value | £83,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Dec 2019 at 12:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27dce3de-8010-4036-95c5-a203e6538589

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27dce3de-8010-4036-95c5-a203e6538589
  24th December 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb7c4512-f97d-4e25-8da1-0e84f6f86cd0.json.