---
title: "Provision of EPOS & ticketing system for The Royal Hospital Chelsea"
ocid: "ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL HOSPITAL CHELSEA APPEAL LIMITED"
published: "2024-07-22"
---

# Provision of EPOS & ticketing system for The Royal Hospital Chelsea

Buyer: ROYAL HOSPITAL CHELSEA APPEAL LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226

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## Summary

The Royal Hospital Chelsea Appeal Limited has completed the award stage for a tender titled "Provision of EPOS & ticketing system for The Royal Hospital Chelsea." This project, located in London SW3 4SR, falls under the industry category of Point of Sale (POS) software packages and services. Utilising an open procurement method, this tender required suppliers to integrate various systems such as Drupal Commerce, Exchequer Finance System, and ThankQ CRM. Key dates include the contract start on 13 May 2024 and end on 12 May 2027, with the tender period concluding on 25 March 2024.

This tender presents significant opportunities for businesses, particularly SMEs, to offer innovative POS software solutions that comply with PCI DSS v4 standards. Companies specialising in cash and card payment systems, inventory management, and integrated ticketing systems would find this tender especially relevant. The scope includes mitigating stock losses, streamlining sales processes, and enhancing customer purchasing experiences, thereby allowing businesses to deliver substantial value to the Royal Hospital Chelsea's operations.

## Notice

The Requirement is for the provision of an EPOS & Ticketing system for the Royal Hospital Chelsea (RHC), Royal Hospital Road, London SW3 4SR on a 24/7 basis as detailed at Schedule 3. The system should offer the following and integrate with Dupal Commerce / Exchequer Finance System / and ThankQ CRM System: * To enable and record cash and credit / debit card payments that meet Payment Card Industry Data Security Standards (PCI DSS v4). * To record which products are sold and at what value, enabling reconciliation with cash and credit / debit cards payments. * To enable accurate recording of sales and inventory, enabling reorders to be identified, thus avoiding lost sales due to stock outs, and preventing over ordering of stock which ties up cash. * To identify best and worst sellers which inform future direction of the products / ranges stocked. * To enable tickets to be purchased onsite by the public for guided tours and other capacity limited events and to redeem tickets purchased onsite and online for guided tours and other capacity limited events. * To enable tickets and merchandise sold online (via Drupal Commerce) to be redeemed / collected (Click and Collect) on site. Complete specification and details of the requirement are contained in the ITT document which is attached to this advert. Additional information: Please fully read the ITT document and follow all instructions contained in this document to participate in this process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74a4e0fe-574d-46bd-babf-bc78f4326397 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2024 |
| Submission deadline | 25 Mar 2024 |
| Future notice date | Not specified |
| Award date | 23 May 2024 |
| Contract period | 12 May 2024 - 12 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £37,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL HOSPITAL CHELSEA APPEAL LIMITED |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW3 4SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Royal Hospital |
| Westminster constituency | Chelsea and Fulham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENNERSYS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48110000 - Point of sale (POS) software package
- 72212110 - Point of sale (POS) software development services

## Release History

- 22 Jul 2024 at 10:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74a4e0fe-574d-46bd-babf-bc78f4326397
- 29 Feb 2024 at 13:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b2e1cab2-571e-4c33-9ed7-07d421b42bc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74a4e0fe-574d-46bd-babf-bc78f4326397
  22nd July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b2e1cab2-571e-4c33-9ed7-07d421b42bc3
  29th February 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ed33cd3c-040e-4f62-9b86-13fd20c38d58
  Invitation to Tender (Listed as bidding documents on contracts finder)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a77c6cec-aa0e-404a-9ea6-b6e7412e69b0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/417d3393-ec04-4f5f-85d2-3d95a31a1186
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/061d22e6-2a39-4686-b429-b3a787b75856
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/08713959-0b85-45ff-b75b-320ada1ca40b

## Notice URLs

- http://www.chelsea-pensioners.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb959d55-03da-4084-9239-6e6fa285a226.json.