---
title: "Hearing Impaired Access Audits"
ocid: "ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-02-28"
---

# Hearing Impaired Access Audits

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077.json)

## Summary

The Department for Work and Pensions (DWP) has completed the procurement process for conducting Hearing Impaired Access Audits across its sites. The contract was awarded to The Royal National Institute for Deaf People (RNID) to assess and recommend improvements for the accessibility of four different DWP locations for individuals who are deaf, have hearing loss, or tinnitus. This project falls under the "Site-investigation services" category and includes visits to Job Centre Plus variations, a hub, and a service centre. The total contract value is GBP 20,350, with the contract period running from 21 February 2025 to 31 March 2025. The procurement method used was a direct single tender action, suitable for SMEs and VCSEs.

This tender presents significant opportunities for businesses specialising in accessibility solutions for the hearing impaired. Companies that offer assistive technology, acoustic environment improvements, or consultancy services in creating inclusive workplaces are well-suited to benefit from similar future tenders. By adhering to best practice guidelines and offering innovative accessibility solutions, businesses can establish strong relationships with large government agencies, like the DWP, enhancing their portfolio and credibility in the market.

## Notice

Objectives: - Assess the accessibility of four DWP sites for people who are deaf, have hearing loss, or tinnitus. - Make recommendations for improvements to these sites. - Provide best practice recommendations for the entire DWP estate. - Advise on modifications to existing DWP design guidance and GPA guidance to improve the accessibility of the DWP estate for the deaf and hard of hearing community. Pre-Visit Preparation: - DWP will identify four sites to be visited, including two variations of Job Centre Plus, one hub, and one service centre. - RNID and DWP will mutually agree on the selected sites. - DWP will provide RNID with relevant materials for each site, including floor plans, details of space usage, specific areas of focus, and arrival information. - Approximately one week before the first site visit, RNID and DWP will have a pre-visit call to ensure all necessary information has been shared and an agenda for the day is agreed upon. Site Visits: - A team of two specialist RNID representatives (one technology specialist and one specialist in accessible workplaces) will conduct approximately a 3-hour site visit at each of the agreed sites. - They will evaluate the environment for both colleagues and visitors, focusing on assistive technology, the suitability of the working environment, the acoustic quality of the working environment in comparison to contemporary thinking, and other accessibility-related factors. - Each visit will focus on a few representative rooms at each site.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bb288160-0ea0-44a5-9fd7-87520ac3ae87 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | 3 Feb 2025 |
| Future notice date | Not specified |
| Award date | 21 Feb 2025 |
| Contract period | 21 Feb 2025 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,350 |
| Lots value | Not specified |
| Awards value | £20,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ROYAL NATIONAL INSTITUTE FOR DEAF PEOPLE (RNID |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71510000 - Site-investigation services

## Release History

- 28 Feb 2025 at 11:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bb288160-0ea0-44a5-9fd7-87520ac3ae87

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bb288160-0ea0-44a5-9fd7-87520ac3ae87
  28th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2c19986-b8f0-43fa-a7ac-5f9f144b677f
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb9dd4d3-ce1d-4403-82ea-5c547718a077.json.