---
title: "Customer Relationship Management System - GovService"
ocid: "ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2026-04-10"
---

# Customer Relationship Management System - GovService

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151.json)

## Summary

Herefordshire Council recently engaged in an open procurement process to implement a cloud-based Customer Relationship Management System designed to enhance interactions with council services for residents, businesses, and other stakeholders. This tender involved computer-related services, with the contract valued at £453,612. The procurement process has reached the award stage, with the contract being awarded to Granicus-Firmstep Limited. The contract will commence on 11th April 2026 and end on 30th March 2030, covering services in the region of England, United Kingdom.

This tender presents significant opportunities for businesses operating in the computer-related services sector, particularly those with expertise in developing and managing cloud-based systems for public authorities. Large suppliers may find this opportunity particularly lucrative due to the scale of the project, while SMEs and VCSEs may face challenges given the size and requirements. The awarded contract suggests a substantial business opportunity for firms capable of delivering innovative digital solutions that enhance public service delivery and customer relationship management.

## Notice

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ffde61f1-0310-4dbe-9843-fb2088356a78 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | 10 Apr 2026 |
| Future notice date | Not specified |
| Award date | 9 Apr 2026 |
| Contract period | 10 Apr 2026 - 30 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £453,612 |
| Lots value | Not specified |
| Awards value | £453,612 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Widemarsh |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 10 Apr 2026 at 09:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffde61f1-0310-4dbe-9843-fb2088356a78
- 10 Apr 2026 at 09:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/31be37b7-f85e-4d56-a86d-03a7a0352a9e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ffde61f1-0310-4dbe-9843-fb2088356a78
  10th April 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/31be37b7-f85e-4d56-a86d-03a7a0352a9e
  10th April 2026 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.herefordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151.json.