---
title: "BTA1302 - CRM"
ocid: "ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2021-02-02"
---

# BTA1302 - CRM

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26.json)

## Summary

The British Tourist Authority is seeking services for the provision of an organisation-wide Customer Relationship Management (CRM) software, designated as the tender BTA1302 - CRM. The procurement process falls within the IT services industry, specifically focusing on consulting, software development, and support services. The procurement method utilised is an open procedure, with the tender period concluding on 9th December 2020. The awarded contract, valued at £500,000, commenced on 10th December 2020 and is set to conclude on 8th December 2022. The contract was officially awarded on 9th December 2020, and the notice was published on 2nd February 2021.

This procurement presents significant opportunities for businesses specialising in IT services, particularly those that offer CRM solutions and related support. Companies that can demonstrate expertise in consulting, software development, and reliable customer support would be well-suited to compete in future tenders related to this framework. With the British Tourist Authority as the contracting authority, firms that can meet the specifications and deliver innovative solutions may expand their portfolio and client base in the public sector through such initiatives.

## Notice

For the provision of a organisation wide Customer Relationship Management software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14fb03d3-7f6a-4648-9f8a-1502c730af02 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2021 |
| Submission deadline | 9 Dec 2020 |
| Future notice date | Not specified |
| Award date | 9 Dec 2020 |
| Contract period | 10 Dec 2020 - 8 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTWIRE TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Feb 2021 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/14fb03d3-7f6a-4648-9f8a-1502c730af02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/14fb03d3-7f6a-4648-9f8a-1502c730af02
  2nd February 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=566114735
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26.json.