---
title: "Contact Centre Telephony Solution (662-AHL) - AWARD"
ocid: "ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ALLIANCE HOMES"
published: "2025-09-26"
---

# Contact Centre Telephony Solution (662-AHL) - AWARD

Buyer: ALLIANCE HOMES  
Current stage: Award  
OCID: ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4

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## Summary

The public procurement process for a "Contact Centre Telephony Solution" in the telecommunications services industry has been completed. This contract was issued by Alliance Homes Group, located in Portishead, North Somerset, and covers areas including North Somerset, Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor, and Swindon. The procurement followed a selective, restricted procedure under The Public Contracts Regulations 2015, with an Invitation to Tender announced on 30th May 2025 and the contract awarded to Maintel Europe Ltd on 17th July 2025. The contract will begin on 5th August 2025 and end on 28th February 2029, with potential for a two-year extension. The tender's main procurement category is services, classified under telecommunications.

This tender presents significant opportunities for businesses within the telecommunications sector, especially those offering innovative telephony solutions and communication software packages. Small and medium-sized enterprises (SMEs) are well-positioned to compete for similar contracts, given the procurement's compatibility with SME capabilities. The extended contract duration also suggests long-term business stability and growth prospects for the successful supplier, providing consistent work and the chance to expand service offerings over time. Companies focusing on telecommunications equipment and supplies will find this opportunity particularly attractive due to the scope of services required.

## Notice

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group. This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender. The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years. AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67da034b-2dce-465a-94dd-b94c4063ad54 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2025 |
| Submission deadline | 4 Mar 2025 |
| Future notice date | Not specified |
| Award date | 16 Jul 2025 |
| Contract period | 4 Aug 2025 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £673,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48500000 - Communication and multimedia software package
- 64200000 - Telecommunications services

## Release History

- 26 Sep 2025 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67da034b-2dce-465a-94dd-b94c4063ad54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/67da034b-2dce-465a-94dd-b94c4063ad54
  26th September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4.json.