---
title: "Telephony Modernisation"
ocid: "ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Wirral Borough Council"
published: "2026-08-11"
---

# Telephony Modernisation

Buyer: Wirral Borough Council  
Current stage: Award  
OCID: ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1

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## Summary

Wirral Borough Council procured telephony modernisation services for delivery in England. The requirement falls within IT services, including consulting, software development, internet and support services, with the stated purpose of modernising the council’s telephony arrangements. The buying organisation is Wirral Borough Council, based in Birkenhead. The procurement concerns services rather than goods or construction works. It is relevant to businesses that provide technology consultancy, telephony transformation, software or systems development, implementation support, internet-related services, and ongoing technical support. Suppliers whose work covers broader IT modernisation may also be relevant where telephony forms part of their service offering. The procurement was handled through the Government Procurement Agency’s G Cloud 14 framework, Lot 2, indicating a framework-based route for engaging an IT services provider.

The procurement has been completed and the contract was awarded to TTEC Consulting (UK) Limited on 31 July 2026. The awarded value is £343,692. The contract runs from 1 August 2026 to 31 July 2027. The tender submission deadline was 30 July 2026 at 12:00. The route was an award through the Government Procurement Agency’s RM1557.14 G Cloud 14 framework, Lot 2, rather than a standalone open tender. Wirral Borough Council is the buyer and TTEC Consulting (UK) Limited is the selected supplier. The procurement is recorded as complete, with an active award. The stated procurement category is services, and the classification covers IT services including consulting, software development, internet and support. The award represents the full stated contract value, not a total across multiple awards.

For suppliers reviewing this requirement as market evidence, the award shows demand from Wirral Borough Council for a defined telephony modernisation service delivered through the G Cloud 14 framework route. A credible competitor for similar work would need practical capability across IT consulting and technology modernisation, with relevant expertise in software development, internet services and technical support. The successful supplier was recorded as a large organisation, while the opportunity was marked as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. This points towards the importance of established delivery capacity, framework access and the ability to provide an integrated service rather than a narrow standalone product. Businesses building a proposition for this buyer should align their offer with telephony transformation and dependable support.

## Notice

Telephony Modernisation Additional information: award via Government Procurement Agency - Framework RM1557.14 G Cloud 14 Lot 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8064dda-52ec-4aa5-84b1-ae06d4d95a5e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2026 |
| Submission deadline | 30 Jul 2026 |
| Future notice date | Not specified |
| Award date | 31 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £343,692 |
| Lots value | Not specified |
| Awards value | £343,692 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Wirral Borough Council |
| Locality | BIRKENHEAD |
| Postcode area | Chester |
| Postcode | CH41 2AB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC Consulting (UK) Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Aug 2026 at 15:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8064dda-52ec-4aa5-84b1-ae06d4d95a5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8064dda-52ec-4aa5-84b1-ae06d4d95a5e
  11th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1.json.