---
title: "Voice of Customer Videos"
ocid: "ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FSCS"
published: "2017-01-30"
---

# Voice of Customer Videos

Buyer: FSCS  
Current stage: Tender  
OCID: ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745

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## Summary

The tender titled "Voice of Customer Videos" is being issued by the Financial Services Compensation Scheme (FSCS) based in London, United Kingdom. This procurement falls under the market research services category (CPV code: 79310000) and is currently in the active tender stage. The submission deadline is set for 15th February 2017, with the contract period expected to commence on 20th March 2017 and conclude on 19th March 2020. The procurement method is classified as "Other," indicating a customised approach for this engagement.

This tender presents a significant opportunity for businesses engaged in market research and video production, particularly small and medium-sized enterprises (SMEs). The selected supplier will not only conduct qualitative research but also produce engaging videos that enhance customer and employee communication. Companies with expertise in customer experience strategies and creative video storytelling will be well-placed to compete for this contract, aligning with FSCS's goal of embedding customer insights into their organisational culture.

## Notice

FSCS are looking to appoint a supplier who will assist us in embedding the new and improved customer experience, by bringing the Voice of the Customer deeper into the culture at FSCS as well as into the communications with our customers. The appointed supplier is expected to hold customer qualitative research sessions and subsequently create compelling videos that will engage both our People and our customers by bringing to life the customer journeys.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44ccbb28-a925-48bd-8d3d-ac397f2df23a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2017 |
| Submission deadline | 15 Feb 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Mar 2017 - 19 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FSCS |
| Locality | 15 ST BOTOLPH STREET |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 30 Jan 2017 at 16:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/44ccbb28-a925-48bd-8d3d-ac397f2df23a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44ccbb28-a925-48bd-8d3d-ac397f2df23a
  30th January 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- https://fscs.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ebd28d81-d466-4a34-9ffd-a3c121f08745.json.