---
title: "Delivery Partner for the FCDO's Future Service Management (FSM) Programme"
ocid: "ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-07-16"
---

# Delivery Partner for the FCDO's Future Service Management (FSM) Programme

Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36

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## Summary

The Foreign, Commonwealth and Development Office (FCDO) is initiating the procurement of a delivery partner for its Future Service Management (FSM) Programme. The project, valued at approximately £2,986,406.20, focuses on defining the operating model and strategy for the service organisation, alongside developing essential business cases. This contract is being offered through the CCS's Digital Outcomes and Specialists framework (RM1043.7). The tender period ended on 6th May 2021, and the contract term runs from 14th July 2021 to 1st January 2023, taking place in London, England. The procurement method employed is selective, involving a call-off from a framework agreement.

This opportunity presents substantial growth potential for small and medium-sized enterprises (SMEs) that specialise in IT service management, consulting, and organisational design. Businesses experienced in developing operating models, integrating service management processes, and crafting business cases would be particularly well-positioned to compete. The project aims to modernise and enhance the FCDO's internal service capabilities, providing an avenue for successful bidders to build long-term partnerships within the public sector.

## Notice

This contract is being tendered via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.7. https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626 Summary of the Work Define the Operating Model, Organisation Design and toolset strategy for the Service organisation. Document the rationale for make or buy recommendations. Create the Outline Business Case, ensuring approval. Then develop the Full Business Case enabling the programme to implement, ensuring successful transition to the new model. Why the work is being done / Key drivers:- 1. The recent formation of the FCDO and the need to integrate service management processes, functions and teams. 2. The organisation's need to merge and build internal service management and integration capabilities. 3. Must have a single ITSM Tooling strategy, that delivers maximum autonomy and responsiveness to the user, delivers coherent Management Information, and reduces overall cost of delivery. 4. The impending expiry of an existing outsourced Service Management & Integration contract (ex-FCO), which incorporates the following: * Service Desk - single point of contact for end users and suppliers; and * Live Services - overall service management of the wider ICT supply chain. 5. Modernises the Operating Model in readiness to accept in to service modern technology services, and to reduce the risks of supplier 'lock-in'. 6. To build in house capability where appropriate and buy outsourced services where not. 7. Modernise the service organisation to meet the demands of the post-covid world. Problem to be solved:- The FCDO needs to define, document and implement the target operating model, organisation design and service model for IT Service Management while managing the integration of ex-DfID and ex-FCO service management capabilities. This work will transform, re-compete and transition from the existing SIAM model to the future state. The Future Service Management Programme is structured in three phases: 1 - Outline Business Case Development and Approval - oversight of any quick wins ie potential early toolset changes. 2 - Procurement, Early Set Up / Implementation and development and approval of Full Business Case 3 - Implementation. Under Phase 1, the FCDO needs to produce an OBC, supported by the necessary analysis and design collateral. This will include consulting, analysing and documenting the target operating model, organisation design, ITSM Tooling (and business processes) as well as the sourcing model for IT Service Management while managing the integration of ex-DfID and ex-FCO service management capabilities and the exit and transition of the SMI and its functions. This is expected to include the development and deployment of new ITIL policy and process documentation (including RACI, operational governance and KPIs) and the identification of ITSM toolset changes required to provide orchestration.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/462a05ad-431c-45c5-87b3-02b1b44d785b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2021 |
| Submission deadline | 5 May 2021 |
| Future notice date | Not specified |
| Award date | 13 Jul 2021 |
| Contract period | 13 Jul 2021 - 1 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,986,406 |
| Lots value | Not specified |
| Awards value | £2,986,406 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72223000 - Information technology requirements review services

## Release History

- 16 Jul 2021 at 12:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/462a05ad-431c-45c5-87b3-02b1b44d785b
- 16 Jul 2021 at 12:45 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/804a2e66-aa83-4960-bed5-799bed1eaee4
- 26 Apr 2021 at 19:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/804a2e66-aa83-4960-bed5-799bed1eaee4
- 26 Apr 2021 at 19:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/804a2e66-aa83-4960-bed5-799bed1eaee4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/462a05ad-431c-45c5-87b3-02b1b44d785b
  16th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/804a2e66-aa83-4960-bed5-799bed1eaee4
  16th July 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14626

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ebe55de0-fafd-42ff-be8a-69cb3a766e36.json.