---
title: "Debt Resolution Services - Managed Collections"
ocid: "ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2025-04-07"
---

# Debt Resolution Services - Managed Collections

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a.json)

## Summary

The Insolvency Service has awarded a contract for "Debt Resolution Services - Managed Collections" under CPV 66000000 (Financial and insurance services), including collection agency services. This contract aims to handle various debt collection activities on behalf of multiple directorates such as the Official Receiver Services Directorate and the Redundancy Payments Service. The procurement was executed through a selective method, specifically a call-off from a framework agreement. The contract, valued at £1,940,000 GBP, was officially awarded to SOPRA STERIA LIMITED on 28th November 2024, with the service delivery expected to commence from 6th February 2025 and to conclude on 5th February 2027. The physical location of service delivery is the United Kingdom, specifically managed from The Insolvency Service's office in London.

This opportunity creates significant business growth for companies specialising in financial and insurance services, particularly those with expertise in collection agency services. Small and medium-sized enterprises (SMEs) with a background in managed collections and debt resolution would be especially well-suited to compete for similar future tenders. The involvement in such government contracts not only provides financial stability over the contract period but also enhances the business profile and credibility in the public procurement market. By participating in frameworks and being selected for call-off contracts, businesses can position themselves as reliable partners for high-value, long-term public sector projects.

## Notice

Contract to collect payments on behalf of Official Receiver Services Directorate (ORS) under Income Payment Agreements/Orders and Book Debts, Director's Disqualification Costs and Compensation on behalf of Legal Services Directorate (LSD), and Redundancy Overpayments/Repayments, Financial Assistance Recovery, and Solvent Recovery on behalf of Redundancy Payments Service (RPS) respectively.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dab848c5-8e1b-42d3-93e1-1afe4897d60e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2025 |
| Submission deadline | 28 Oct 2024 |
| Future notice date | Not specified |
| Award date | 28 Nov 2024 |
| Contract period | 6 Feb 2025 - 5 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,940,000 |
| Lots value | Not specified |
| Awards value | £1,940,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 79940000 - Collection agency services

## Release History

- 7 Apr 2025 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dab848c5-8e1b-42d3-93e1-1afe4897d60e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dab848c5-8e1b-42d3-93e1-1afe4897d60e
  7th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec3cc40a-5980-427d-b765-729b5f0e186a.json.