---
title: "HR OD Expert Services"
ocid: "ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-05-22"
---

# HR OD Expert Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866

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## Summary

HM Revenue & Customs (HMRC) is conducting a tender for "HR OD Expert Services," aimed at establishing a framework with multiple service providers to deliver services focused on culture, values, and behavioural change. This procurement falls within the industry category of business organisation services and is taking place across locations including London, Nottingham, and Manchester. The tender period concluded on 13th March 2019, and the contract is expected to run for 12 months, starting from 31st March 2019. The total value of this framework is £100,000, with individual call-offs likely to be under £10,000. The procurement method is an open procedure suitable for small and micro businesses.

This tender presents a significant opportunity for SMEs specialising in organisational development, coaching, and cultural transformation to engage with one of the UK's major government departments. Companies with expertise in behavioural change, stakeholder engagement, and customer journey mapping would be particularly well-positioned to compete. With requirements structured in a way that supports SMEs, this framework offers a chance for smaller businesses to collaborate and secure contracts that contribute to their growth and development.

## Notice

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC along with its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. This requirement is a refresh of the existing framework previously advertised tender reference 1710-PSCR-SR65976229 HR OD Support Services Phase 3 to meet our ongoing requirement of expert support. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for a 12 month period. Additional information: HMRC use a HMRC version of the eSourcing tool SAP Ariba. - If you have already registered on the HMRC instance of SAP Ariba, please email "e.procurement@hmrc.gov.uk" with the following information: - The contract title shown in Section II - along with the reference "SR172953090" - Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registration Instructions in the attached guidance. This tender event will close on 13.03.2019, therefore online questionnaires must be fully completed no later than 15:00pm on this date. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e7350257-fa2d-45e2-a00d-276beafe62c0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2019 |
| Submission deadline | 13 Mar 2019 |
| Future notice date | Not specified |
| Award date | 13 Apr 2019 |
| Contract period | 14 Apr 2019 - 14 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | CM2 CONSULTING; METALOGUE CONSULTING; NORTHERN LIGHTS LEARNING AND SOLUTIONS; REALWORLD HR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79996000 - Business organisation services

## Release History

- 22 May 2019 at 09:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e7350257-fa2d-45e2-a00d-276beafe62c0
- 25 Feb 2019 at 13:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a4f7bff-0e00-4fec-8dca-b26ed5dafdf2
- 19 Feb 2019 at 15:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a4f7bff-0e00-4fec-8dca-b26ed5dafdf2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e7350257-fa2d-45e2-a00d-276beafe62c0
  22nd May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1a4f7bff-0e00-4fec-8dca-b26ed5dafdf2
  25th February 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e204866-ae9b-4394-a083-9dbb0f62202b
  SAP Ariba Registration Instructions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866.json.