---
title: "External Independent Review of GMC Escalated Customer Complaints"
ocid: "ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2018-01-26"
---

# External Independent Review of GMC Escalated Customer Complaints

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Tender  
OCID: ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343.json)

## Summary

The General Medical Council (GMC) is currently in the tender stage for the procurement titled "External Independent Review of GMC Escalated Customer Complaints." This initiative falls within the services industry category and aims to enhance complaints handling effectiveness. The tender was published on 26 January 2018, with a deadline for submissions set for 16 February 2018. The reviews will take place across various locations including the North West and London, with the contract expected to commence on 1 April 2018 and continue until 1 April 2022, using an open procedure method for below-threshold procurement.

This opportunity presents viable prospects for small and medium-sized enterprises (SMEs) specialising in performance review services, particularly those with a background in customer service evaluation and complaints management. Businesses that possess expertise in independent assessments and can demonstrate a thorough understanding of complaints handling processes would be particularly well-suited to compete for this contract. Engaging with the GMC in this capacity could significantly contribute to business growth by establishing a long-term partnership with a key public sector organisation.

## Notice

The GMC is inviting quotes for an independent review and advice service. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria. This will not be an automatic right for complainants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/665a3efa-50ac-4c3c-bb07-eab0765352a4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2018 |
| Submission deadline | 16 Feb 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2018 - 1 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79313000 - Performance review services

## Release History

- 26 Jan 2018 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/665a3efa-50ac-4c3c-bb07-eab0765352a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/665a3efa-50ac-4c3c-bb07-eab0765352a4
  26th January 2018 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=JAN150850
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec4c86c0-db40-4348-9f91-caf404c3f343.json.