---
title: "Service Improvement and Development"
ocid: "ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2019-08-07"
---

# Service Improvement and Development

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744.json)

## Summary

Nottingham City Council has completed a procurement process for a project titled "Service Improvement and Development," which involves the provision of mystery shopping services to gather independent customer feedback. The procurement was classified under business analysis consultancy services (CPV code: 72221000) and utilised a direct procurement method through a single tender action below the threshold. The contract, valued at £46,000, commenced on 1st August 2019 and will run until 1st August 2025. The service is located in the East Midlands region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in customer service and consultancy, especially for small and medium-sized enterprises (SMEs). Companies that can deliver insightful analysis and feedback mechanisms designed to improve customer perception will be well-suited to compete in future tenders of a similar nature. Engaging with public sector contracts like this one can help businesses gain valuable experience and build a portfolio that enhances their credibility in the market.

## Notice

Mystery Shopping service offering independent feedback and learning as to how business is perceived by customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0fda9de-4031-44fd-9ca3-9cecf548fdcf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2019 |
| Submission deadline | 31 Jul 2019 |
| Future notice date | Not specified |
| Award date | 30 Jul 2019 |
| Contract period | 31 Jul 2019 - 1 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £46,000 |
| Lots value | Not specified |
| Awards value | £46,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRO INSIGHT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 7 Aug 2019 at 12:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0fda9de-4031-44fd-9ca3-9cecf548fdcf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0fda9de-4031-44fd-9ca3-9cecf548fdcf
  7th August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec553b3d-906c-420c-80b7-f891fe986744.json.