---
title: "Helpdesk systems and support (IS and Facilities)"
ocid: "ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2017-02-27"
---

# Helpdesk systems and support (IS and Facilities)

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe)  
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## Summary

The General Medical Council (GMC) recently completed a tendering process for the procurement of Helpdesk systems and support services. This project aimed to implement a secure and robust application for IT incident reporting and facilities management, catering to self-service requests and a searchable knowledge base. The procurement, which employed an open procedure, had a total value of £202,000 and a contract duration from 3rd January 2017 to 2nd January 2020. The service is aimed at regions including North West and London in the United Kingdom, with the tender period concluding on 4th November 2016.

This contract represents a significant opportunity for businesses that specialise in IT support services and software development, particularly those capable of delivering industry-standard self-service platforms. Small and medium-sized enterprises (SMEs) would be well-suited to compete for similar tenders, given their ability to provide tailored and flexible services. Engaging in such procurement processes can contribute to business expansion and establish a strong presence in the public sector market.

## Notice

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:- IT Incident and FM Call Logging via a web-based portal and mobile application (app)- Searchable Service Catalogues- Self-service Service Requests- Recording and management of IS Change Requests- Searchable knowledgebase

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2017 |
| Submission deadline | 4 Nov 2016 |
| Future notice date | Not specified |
| Award date | 22 Dec 2016 |
| Contract period | 3 Jan 2017 - 2 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £202,000 |
| Lots value | Not specified |
| Awards value | £202,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 27 Feb 2017 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f
  27th February 2017 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=FEB139312
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe.json.