---
title: "Civica on Demand Support Services"
ocid: "ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2023-06-05"
---

# Civica on Demand Support Services

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099.json)

## Summary

The London Borough of Enfield has awarded a contract for the provision of Revenues and Benefits support services to Civica UK Limited. This procurement process was carried out as a direct award under the G-Cloud 13 Framework Agreement. The contract period is for 12 months initially, with a possible extension of up to another 12 months. The contract value is £1,537,197 GBP. The procurement stage is now complete, with the award notice published on March 31, 2023. The contract starts on April 1, 2023, and ends on March 31, 2024. The services are categorised under "Miscellaneous software package and computer systems", "System and support services", and "Office-support services". The delivery addresses cover various regions across the United Kingdom.

This tender presents opportunities for businesses operating in software packages, computer systems, system support services, and office-support services sectors. Companies that can provide these services to the public sector are well-suited to compete for such contracts. As a business looking to grow through public procurement opportunities, focusing on similar service categories, ensuring the ability to meet the specified delivery locations, and being prepared for direct award procurement methods would enhance the competitiveness in bidding for similar contracts.

## Notice

The award of a Revenues and Benefits support service to Civica UK Limited. This procurement was undertaken through the G-Cloud 13 Framework Agreement (RM1557.12) as a direct award. The Call-Off Contract period is for a duration of 12 months, with the option to extend for up to a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/093f71de-5b7e-4682-909b-d86133e6e66c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2023 |
| Submission deadline | 30 Mar 2023 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £769,697 |
| Lots value | Not specified |
| Awards value | £2,306,894 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3ES |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48900000 - Miscellaneous software package and computer systems
- 72250000 - System and support services
- 79500000 - Office-support services

## Release History

- 5 Jun 2023 at 07:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/093f71de-5b7e-4682-909b-d86133e6e66c
- 30 May 2023 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8c127b39-573e-4a53-b683-2a42c8ae5492

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/093f71de-5b7e-4682-909b-d86133e6e66c
  5th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8c127b39-573e-4a53-b683-2a42c8ae5492
  30th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec898326-7746-4447-8d5d-524f450d9099.json.