---
title: "Provision of ITSM HelpDesk Solution (Zendesk)"
ocid: "ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-05-03"
---

# Provision of ITSM HelpDesk Solution (Zendesk)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13.json)

## Summary

The Crown Commercial Service has awarded a contract for the Provision of ITSM HelpDesk Solution (Zendesk) to ZENDSK UK LIMITED. The procurement stage was completed, and the contract value is £95,619.29 GBP. The tender was conducted via the G-Cloud framework, with a tender period ending on 29th October 2021 and a contract period running from 30th October 2021 to 29th October 2023, covering locations in the United Kingdom and its dependencies.

This contract presents an opportunity for businesses providing helpdesk services to engage with the Crown Commercial Service and potentially expand their operations. Companies experienced in providing ITSM Help Desk Solutions, especially those familiar with the G-Cloud procurement method and the services industry category, would be well-suited to compete for similar tenders in the future.

## Notice

DDS Service Management Support Team requires an ITSM Help Desk Solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - G-Cloud |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2023 |
| Submission deadline | 28 Oct 2021 |
| Future notice date | Not specified |
| Award date | 26 Oct 2022 |
| Contract period | 29 Oct 2021 - 29 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,619 |
| Lots value | Not specified |
| Awards value | £95,619 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 3 May 2023 at 14:18 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23
- 15 Nov 2022 at 11:03 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23
- 31 Oct 2022 at 16:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23
  3rd May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/db19b4d0-c5cb-4d71-820f-af2664cfa55d
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b395e42-6954-4966-a0fc-96710a52d968
  A Time extension Contract Amendment
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/048dc5ea-810b-45d7-8b11-eb2668186cb4
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/22bfb658-9c33-4c05-b679-3b505b68d48d
  Contract Change Notice

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13.json.