---
title: "The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services"
ocid: "ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-03-31"
---

# The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97

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## Summary

The Department for Work and Pensions (DWP) is seeking to establish a contract for "The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services." This tender, identified as RM 3818, is classified under the services procurement category, with a total value of £23.6 million GBP over an initial contract period of four years, beginning on 1st June 2018, and a potential extension of one year. The procurement process is currently in the Tender stage, and bids should be submitted by 24th April 2017. The successful service provider will be required to operate from secure premises within the UK and provide primarily English to English transcription services, with some limited Welsh transcription.

This tender presents significant growth opportunities for businesses specialising in transcription and typing services, particularly those with capabilities in digital solutions and data analytics to align with the DWP's vision of increased digitalisation. Small and medium-sized enterprises (SMEs) may find this a suitable opportunity, especially if they can demonstrate innovation and flexibility to meet the requirements outlined in the Invitation to Tender. Businesses that excel in operational efficiency and possess strong supplier management skills will be well-positioned to compete for this contract.

## Notice

The Department for Work and Pensions (DWP) (referred to hereafter as the Contracting Authority) is seeking to establish a Contract with a single Contractor for The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services for an initial period of forty-eight (48) months, with an option to extend for up to a further twelve (12) month period by giving the Supplier no less than three (3) months' advance notice. Any extension will be exercised at the sole discretion of the Contracting Authority. As part of the delivery of Contracting Authority's 2020 Vision of being 'Digital By Default', the Contracting Authority is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships and increasing the use of digital solutions to interact with citizens and stakeholders to deliver its business objectives. Therefore increased digitalisation of services by 2020, will increase the emphasis on the use of data and analytics to inform the Contracting Authority in moving further towards "The Prevent Agenda". The Contracting Authority is looking for collaboration and flexibility to drive value, benefits and savings through innovation and industry best practice to deliver opportunities to achieve high levels of automation. The Transcription Typing and Equipment Maintenance Services required to be provided are more particularly described in the Invitation to Tender ("ITT") Attachment 4a - Specification (Contract Schedule 1). The Contracting Authority's security requirements, stipulate that the service is provided from secure office premises within the UK. This Transcription service will be primarily be transcription of English to English, with some limited requirement for Welsh to Welsh transcription. It is important to note that Written Translation of Foreign Languages and Interpreting services are not within the scope of this procurement. Additional information: For a detailed breakdown of additional information, please refer to section VI.3 of the published Contract Notice on Tenders Electronic Daily.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2017 |
| Submission deadline | 24 Apr 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2018 - 31 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32353000 - Sound recordings
- 50342000 - Repair and maintenance services of audio equipment
- 75230000 - Justice services
- 79500000 - Office-support services
- 79821100 - Proofreading services

## Release History

- 31 Mar 2017 at 08:59 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90
- 30 Mar 2017 at 12:56 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90
- 20 Mar 2017 at 15:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90
- 17 Mar 2017 at 12:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1d80005-f3bd-4bdc-8a5f-5d770f205f90
  31st March 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3c197312-3b79-427c-83d5-8d3e5c55c60e
  Attachment 1 - Invitation To Tender v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/faef857f-3f9b-4af4-b93d-d37989cf1b7b
  Attachment 2 - Participation Requirements and Selection Questionnaire and Guidance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ed262778-c343-4807-9c24-db1a16c61883
  Attachment 2b - Certficate of Past Performance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5632ab86-477f-4040-b342-65974c385f5b
  Attachment 3 - Award Questionnaire Response Guidance Evaluation and Marking Scheme - v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/78d68b0f-10d9-4304-9f15-fcb58e7bb286
  Attachment 4 - Contract Terms v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff3af75a-62eb-4d51-8ab0-daa1e1d6ee75
  Attachment 4a - Specification (Contract Schedule 1) v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a4913286-c900-45ee-baf8-c0e65128b4f7
  Attachment 5 - Terms of Participation v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/89876da5-5f57-4f1a-81e4-50819e5d120b
  Attachment 6 - Declaration of Compliance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7f25bdde-17bd-4b41-898e-4f64fd04334a
  Attachment 7 - eSourcing Suite Supplier Guidance Document v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e6de60bc-391b-485b-af76-13596b92e67c
  Attachment 8 - Contract Population Template v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/abb0c8fd-ced5-4a14-801e-514fbf3444e0
  Attachment 9A - Pricing Matrix and Guidance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5289e9c-1631-47e4-800f-5bee296b8bd5
  Attachment 9B - Pricing Matrix (Post Award Open Book Data) v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/28a52582-e8ef-42f8-8548-5831124fbae2
  Attachment 9C - Pricing Matrix Guidance (Post Award Open Book Data) v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/661c82fe-9c0f-4534-acd5-9ae035bcbbbb
  Attachment 10 - Financial Assessment Template v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/72059369-f4a1-461a-be2e-43d5c2da36fb
  Attachment 11 Non-Disclosure Agreement (TUPE and Historical Data) V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/55c18cbb-033d-4203-8355-1e1c200fe5c3
  Attachment 13 - eAuction Rules v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f472c55e-b1e4-4384-88d9-9a11f2fd48d7
  Attachment 14 - Security Guidance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/33cbe8c0-da97-4fac-8e0d-148ae8dae871
  Attachment 9A - Pricing Matrix and Guidance v1.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/23c7d521-02f8-42c1-8437-795ee14cec14
  Attachment 2 - Participation Requirements and Selection Questionnaire and Guidance v1.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5df71b3a-70e9-4e18-99e7-a1f05b5d3acc
  Attachment 1 - Invitation To Tender v1.1 (1)

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eca05313-0621-4ba9-b4e4-50600783be97.json.