---
title: "IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd"
ocid: "ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2022-04-07"
---

# IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1)  
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## Summary

Leeds City Council is seeking to enhance its IT service management capabilities through a contract for an IT Service Management Tool. This tender, titled "IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd)", falls under the IT services industry category and is located in Yorkshire and the Humber, United Kingdom. The procurement process has reached the Award stage, with the contract commencing on 1st April 2022 and concluding on 30th March 2025. The total contract value is £615,000, awarded through a selective procurement method using a restricted procedure. Key dates include the tender period deadline on 31st March 2022 and the award publication date on 7th April 2022.

This tender presents significant opportunities for businesses with expertise in IT service tools and software development. Companies that specialise in consulting, software development, or Internet support would be particularly well-suited to compete for future contracts within this framework. The focus on establishing a self-service portal and robust asset tracking indicates a demand for innovative technology solutions that can enhance customer support and IT service delivery within the public sector.

## Notice

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6da7bc5-c87f-45a1-92c9-2f307946b1b5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2022 |
| Submission deadline | 31 Mar 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | 31 Mar 2022 - 30 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £615,000 |
| Lots value | Not specified |
| Awards value | £615,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Apr 2022 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6da7bc5-c87f-45a1-92c9-2f307946b1b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6da7bc5-c87f-45a1-92c9-2f307946b1b5
  7th April 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=45356&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105
  User / Company

## Notice URLs

- https://www.leeds.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1.json.