---
title: "Full CRM Service"
ocid: "ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF SALFORD(THE)"
published: "2025-02-26"
---

# Full CRM Service

Buyer: UNIVERSITY OF SALFORD(THE)  
Current stage: Award  
OCID: ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f.json)

## Summary

The University of Salford has awarded a contract for a full-service Customer Relationship Management (CRM) system, which encompasses email contact systems, payment processing, and eLearning/training services for their Alumni, Philanthropy, and Supporter Engagement team. The contract falls under the "Software package and information systems" industry category and will be implemented at their Salford campus in England. The award was finalised on 26th February 2025, with the contract period spanning from 23rd February 2025 to 22nd February 2028. The procurement process was conducted using an open procedure that fell below the financial threshold and was particularly suited for small and medium-sized enterprises (SMEs). The award was valued at £153,953.77.

This tender presents a significant business growth opportunity for companies specialising in CRM solutions, particularly those with capabilities in integrated email, payment, and eLearning systems. The open procurement method provided a level playing field for SMEs, making it an excellent opportunity for smaller tech firms to compete against larger entities. The successful bidder, Blackbaud Europe Ltd, exemplifies the type of established company in this space. Firms looking to expand their footprint in the higher education and non-profit sectors would find similar tenders advantageous for scaling their business and showcasing their expertise in comprehensive CRM services.

## Notice

Award Noitce for full-service CRM (including email contact system, payment processing, and eLearning / training) which is used in our Alumni, Philanthropy and Supporter Engagement team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e6e5482-81de-46b2-8b1c-55af7c85a53c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2025 |
| Submission deadline | 20 Feb 2025 |
| Future notice date | Not specified |
| Award date | 26 Feb 2025 |
| Contract period | 23 Feb 2025 - 22 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £153,953 |
| Lots value | Not specified |
| Awards value | £153,953 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SALFORD(THE) |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M5 4WT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBAUD EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Feb 2025 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e6e5482-81de-46b2-8b1c-55af7c85a53c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e6e5482-81de-46b2-8b1c-55af7c85a53c
  26th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f.json.