---
title: "Annual Client Feedback"
ocid: "ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2024-03-13"
---

# Annual Client Feedback

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f.json)

## Summary

The National Audit Office has completed a procurement process for the Annual Client Feedback programme. The contract was awarded to IFF Research Ltd for survey and performance review services. The contract value is £115,000 GBP, and the contract period is from 25th March 2024 to 24th March 2025. The procurement method used was a direct single tender action (below threshold). The National Audit Office is based in London, England, and the tender ended on 20th February 2024.

This tender provides an opportunity for businesses, particularly those offering survey and performance review services, to grow by providing services to the National Audit Office. Small and medium-sized enterprises (SMEs) are considered suitable for this tender. Businesses interested in providing client feedback services in the United Kingdom should consider engaging with the National Audit Office for potential future opportunities.

## Notice

The NAO has awarded a contract to the supplier to undertake our client feedback programme. The contract duration is 1 year and the contract award value is inclusive of VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c1b9150-fa52-4d59-beff-0be685ae5f3a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2024 |
| Submission deadline | 20 Feb 2024 |
| Future notice date | Not specified |
| Award date | 13 Feb 2024 |
| Contract period | 25 Mar 2024 - 24 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £115,000 |
| Lots value | Not specified |
| Awards value | £115,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79313000 - Performance review services

## Release History

- 13 Mar 2024 at 15:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c1b9150-fa52-4d59-beff-0be685ae5f3a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c1b9150-fa52-4d59-beff-0be685ae5f3a
  13th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ecedf686-6781-41e8-b45d-0c49a3b8660f.json.