---
title: "DOS 3 User Research Capability"
ocid: "ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2019-11-28"
---

# DOS 3 User Research Capability

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99.json)

## Summary

The procurement process titled "DOS 3 User Research Capability" was conducted by the Department for Education, based in Coventry, England. This tender falls under the IT services sector, specifically focused on consulting, software development, Internet services, and support. The procurement method used was selective, involving a call-off from a framework agreement. The contract period spans from 18th November 2019 to 17th November 2021, with the total value set at £1.5 million. The tender period concluded on 26th September 2019.

This contract offers significant opportunities for businesses specialising in user research and user-centred service design, particularly those with experience in the education and social care sectors. Suitable competitors include small and medium-sized enterprises (SMEs) as the tender is marked for their participation, alongside larger firms with established capabilities in IT services. Companies with a focus on enhancing user engagement and service improvement will find this contract aligns well with their expertise and growth strategies.

## Notice

User Research capabilities to help the department deliver and continuously improve user-centred education and social care services and to build user research knowledge and capability within the department

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2620766c-3ff4-4e09-9d03-db7eb147f9c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2019 |
| Submission deadline | 26 Sep 2019 |
| Future notice date | Not specified |
| Award date | 17 Nov 2019 |
| Contract period | 18 Nov 2019 - 17 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2WT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | CIVICA; ENGINE PARTNERS; FUTUREGOV.; NOMENSA; WE ARE SNOOK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Nov 2019 at 13:29 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2620766c-3ff4-4e09-9d03-db7eb147f9c3
- 28 Nov 2019 at 09:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2620766c-3ff4-4e09-9d03-db7eb147f9c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2620766c-3ff4-4e09-9d03-db7eb147f9c3
  28th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5af13873-eeb5-448c-a2fa-a8987141a856

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eceeb7b1-5308-4121-8de2-a1be5c565a99.json.