---
title: "TEN-2324-009 - Customer Strategy Review"
ocid: "ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)"
published: "2023-07-21"
---

# TEN-2324-009 - Customer Strategy Review

Buyer: NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)  
Current stage: Award  
OCID: ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375)  
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## Summary

The National Employment Savings Trust (NEST) has awarded a contract for the delivery of two linked reviews for Customer Strategy and Organisational Design, worth £75,000. The procurement method used was Other - Request for Proposal - Restricted. The contract period is from 3rd July 2023 to 2nd January 2024, with the tender period ending on 27th June 2023. The tender was awarded to PricewaterhouseCoopers LLP. The opportunity can be relevant for businesses in the services sector looking to provide consultancy services related to customer strategy.

The tender awarded by NEST presents an opportunity for large consultancy firms such as PricewaterhouseCoopers LLP to showcase their expertise in customer service-related fields. As the contract focuses on customer strategy and organisational design, businesses offering professional services in these areas are well-suited to compete. The awarded contract can potentially lead to further collaborations and growth opportunities within the services category.

## Notice

Delivery of two linked reviews for Customer Strategy and Organisational Design

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a677f52-c823-4ce4-ae64-561c6aa1fa21 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Proposal - Restricted |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | 27 Jun 2023 |
| Future notice date | Not specified |
| Award date | 26 Jun 2023 |
| Contract period | 2 Jul 2023 - 2 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 21 Jul 2023 at 08:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a677f52-c823-4ce4-ae64-561c6aa1fa21

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a677f52-c823-4ce4-ae64-561c6aa1fa21
  21st July 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ecfc883e-41bb-4194-9172-7d6bf86d2375.json.