---
title: "DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service"
ocid: "ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-11-01"
---

# DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689.json)

## Summary

The procurement process for the "DWP Secure Card Payment Service, Outbound Calls and Self-Serve IVR Service" has been completed by the Department for Work and Pensions (DWP), an agency based in Blackpool, England. This tender, classified under Telecommunications services (64200000) and IT services (72000000), was conducted using a selective procurement method, specifically a restricted procedure above the threshold. The procurement aimed to ensure the protection and security of cardholder data handled within DWP, aiding compliance with PCI DSS and GDPR. The contract, valued at £10,809,427 GBP, commenced on 14th October 2024 and will run until 30th September 2027. The award was officially published on 1st November 2024, and the contract involves service provision to various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and across the United Kingdom.

This tender offers lucrative opportunities for businesses specialising in telecommunications and IT services, particularly those capable of providing secure payment solutions, outbound call services, and self-service IVR solutions. Small and medium enterprises (SMEs) are especially encouraged to compete, given the suitability specifications of the procurement. The awarded contract, now held by PCI-PAL (U.K.) Limited, showcases the potential for significant business growth by partnering with a major government department like the DWP. Companies with expertise in compliance with PCI DSS and GDPR requirements and a strong track record in delivering secure and efficient card payment services would find this tender particularly suitable.

## Notice

A PCI Solution is to ensure that cardholder data is protected and secured when handled within DWP and to ensure compliance against PCI DSS and contribute to securing cardholder data for GDPR purposes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04e83f1b-1e11-4058-97c2-aa66c1ae6c13 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2024 |
| Submission deadline | 13 Oct 2024 |
| Future notice date | Not specified |
| Award date | 13 Oct 2024 |
| Contract period | 13 Oct 2024 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,809,427 |
| Lots value | Not specified |
| Awards value | £5,181,247 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PCI-PAL (U.K. |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 64200000 - Telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Nov 2024 at 16:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/04e83f1b-1e11-4058-97c2-aa66c1ae6c13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/04e83f1b-1e11-4058-97c2-aa66c1ae6c13
  1st November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e29363a-e8cf-4fbc-a06f-4b610f0cb78c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ed052931-cc87-4138-b44b-f2062771b689.json.