---
title: "Service Now Advisory Service (CSDM)"
ocid: "ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-10-27"
---

# Service Now Advisory Service (CSDM)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99

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## Summary

The Department for Work and Pensions (DWP) recently completed a procurement process for a ServiceNow Advisory Service, awarded under the G Cloud 14 framework. This procurement falls under the IT software development services industry category and took place in North West, United Kingdom. The process was at the award stage as of 27th October 2025. The selective procurement was managed through a call-off from a framework agreement with a contract value of £540,000. The contract began on 6th October 2025 and is set to end on 31st March 2026.

This procurement presents significant business growth opportunities, particularly for IT service providers with expertise in software development services. SMEs and voluntary, community, and social enterprises (VCSEs) are deemed suitable for this tender, suggesting a window for smaller and community-focused businesses to collaborate and expand their service offerings by leveraging public contracts like the one awarded to Computacenter (UK) Ltd. Engaging in such contracts can enhance business portfolios and provide avenues for future ventures in public sector IT development.

## Notice

Awarded under G Cloud 14 to develop DWP ServiceNow platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54d52073-3d84-4900-930d-23fb257a6cfc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2025 |
| Submission deadline | 12 Sep 2025 |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 5 Oct 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £540,000 |
| Lots value | Not specified |
| Awards value | £540,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212517 - IT software development services

## Release History

- 27 Oct 2025 at 10:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54d52073-3d84-4900-930d-23fb257a6cfc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54d52073-3d84-4900-930d-23fb257a6cfc
  27th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99.json.