---
title: "IT Service Desk"
ocid: "ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2024-04-15"
---

# IT Service Desk

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d.json)

## Summary

The Royal Borough of Kingston upon Thames has awarded a contract for an IT Service Desk, classified under Industry specific software package. The contract is valued at 197,630 GBP and was awarded through a Direct award procurement method. The contract period is from June 1, 2020, to May 31, 2023. The procurement process concluded on May 15, 2020, and the main procurement category is goods.

This tender for IT Service Desk by The Royal Borough of Kingston upon Thames offers opportunities for businesses specialising in Industry specific software packages. Companies with expertise in IT support systems can benefit from competing in this tender. The contract period provides stability for the selected supplier, Bytes Software Services, allowing for business growth and collaboration with the local authority.

## Notice

The IT Service Manager (ITSM) system is an internally facing system to provide IT support to Council workers & Partners where requests & incidents are logged, managed and resolved.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/de672055-cc2d-41ba-adee-17437c191f73 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2024 |
| Submission deadline | 15 May 2020 |
| Future notice date | Not specified |
| Award date | 14 May 2020 |
| Contract period | 31 May 2020 - 31 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £197,630 |
| Lots value | Not specified |
| Awards value | £197,630 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 15 Apr 2024 at 10:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/de672055-cc2d-41ba-adee-17437c191f73

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/de672055-cc2d-41ba-adee-17437c191f73
  15th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d.json.