---
title: "FHPP00077- Out of Hours Call Handling Services"
ocid: "ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP"
published: "2024-05-24"
---

# FHPP00077- Out of Hours Call Handling Services

Buyer: FUTURES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2.json)

## Summary

The Futures Housing Group has awarded a contract for Out of Hours Call Handling Services with a total value of £160,000. The procurement process was an open procedure, and the contract period will start on June 1, 2024, and end on May 31, 2027. The buying organisation for this contract was the Futures Housing Group, based in Castle Donnington, England. The contract was awarded on May 1, 2024, with the contract start date of May 29, 2024.

This tender for Out of Hours Call Handling Services offers opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses in the call centre services industry category located in the United Kingdom would be well-suited to compete for this contract. The contract period spans for three years, providing stability and growth potential for successful bidders.

## Notice

Out of Hours Call Handling Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74cb8aa5-4751-4e04-b782-441c28f3e285 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2024 |
| Submission deadline | 9 Feb 2024 |
| Future notice date | Not specified |
| Award date | 30 Apr 2024 |
| Contract period | 28 May 2024 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | CASTLE DONNINGTON |
| Post town | Derby |
| Postcode | DE74 2SA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | North West Leicestershire |
| Electoral ward | Daleacre Hill |
| Westminster constituency | North West Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 May 2024 at 09:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74cb8aa5-4751-4e04-b782-441c28f3e285
- 8 Jan 2024 at 11:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/52e0f19e-35f1-4057-9a43-08387caa1986

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74cb8aa5-4751-4e04-b782-441c28f3e285
  24th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/52e0f19e-35f1-4057-9a43-08387caa1986
  8th January 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.futureshg.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2.json.