---
title: "Automated Benefits Alerts Processing Service 2022-24"
ocid: "ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOLKESTONE AND HYTHE DISTRICT COUNCIL"
published: "2023-03-06"
---

# Automated Benefits Alerts Processing Service 2022-24

Buyer: FOLKESTONE AND HYTHE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd

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## Summary

Folkestone and Hythe District Council has awarded a contract for the provision of a managed service solution to process Universal Credit Decision Service alerts. The contract, titled "Automated Benefits Alerts Processing Service 2022-24," falls under the industry category of office automation services. The procurement method used was a direct award via G-Cloud 12 Framework. The contract value is £60,000, with a contract period running from October 1, 2022, to September 30, 2024, and the tender period ended on September 23, 2022. The location for service delivery is in the South East region of the United Kingdom.

This contract award presents an opportunity for businesses specialising in office automation services to engage with Folkestone and Hythe District Council. Companies interested in providing managed service solutions for processing alerts related to benefits and pensions would find this tender suitable. The procurement stage has concluded, and the contract has been successfully awarded, providing a chance for the selected supplier, Delta 4 Services, to deliver the required solutions over the specified contract period. Businesses looking to expand their service offerings in the South East region can leverage this contract to support their growth objectives.

## Notice

The provision of managed service solutions to process Universal Credit Decision Service (UCDS) alerts, Verify Earnings and Pensions (VEP) alerts, and Disabled Band Reduction Scheme alerts. For each solution the robotics works as an officer would, logging in, completing screens and calculating claims, adding notebooks, etc. to the NEC system F&HDC uses for processing revs & bens claims and accounts. It reads the screens and PDF documents and adds the required data to the system as agreed in system set up. Direct award via G-Cloud 12 Framework (Crown Commercial Services framework RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12632471-1f98-4d6c-ad12-5b5cf661c696 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | 23 Sep 2022 |
| Future notice date | Not specified |
| Award date | 26 Sep 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOLKESTONE AND HYTHE DISTRICT COUNCIL |
| Locality | FOLKESTONE |
| Post town | Canterbury |
| Postcode | CT20 2QY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Folkestone and Hythe |
| Electoral ward | Folkestone Central |
| Westminster constituency | Folkestone and Hythe |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELTA 4 SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72513000 - Office automation services

## Release History

- 6 Mar 2023 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12632471-1f98-4d6c-ad12-5b5cf661c696

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12632471-1f98-4d6c-ad12-5b5cf661c696
  6th March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.folkestone-hythe.gov.uk/your-council/council-information/contracting

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ed9ec11e-d272-4e37-9f8a-6cd17a38cfdd.json.