---
title: "Smart Hands Services"
ocid: "ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-09-13"
---

# Smart Hands Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c)  
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## Summary

The public procurement contract titled "Smart Hands Services" has been awarded by H M Revenue & Customs. This contract, valued at £300,000, falls under the industry category of Information Technology Services and covers regions in the South East and South West of the United Kingdom. The procurement process was initiated through a selective tender method, specifically a call-off from a framework agreement. The contract commenced on 2nd August 2021 and is set to conclude on 30th June 2022. The tender period ended on 1st June 2021, indicating a well-defined timeline for potential bidders.

This contract presents a significant opportunity for businesses that provide IT support, maintenance, and project work services, especially those engaged in incident response and scheduled technical services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well-suited to compete, as they can leverage their agility and specialised expertise to fulfil the necessities of H M Revenue & Customs. Businesses able to deliver effective support or collaborate with partners in technology service sectors may find this contract aligns well with their capabilities and growth strategies.

## Notice

Smart hands service will collaborate with HMRC Crown Hosting, its run-partner and other authorised parties who can raise requests for work provide capabilities for the following: (a) Incident support - assisting in resolution of service incidents and escorting 3rd parties as necessary. (b) Ad hoc support - such as preventative maintenance activities (c) Scheduled support - such as advanced notice for escorting of vendor engineers (d) Pre-scheduled support - such as weekly checks of technical halls (e) Occasional Project Work - performing specific tasks, when requested, relating to installation or configuration of equipment in Crown Hosting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2021 |
| Submission deadline | 1 Jun 2021 |
| Future notice date | Not specified |
| Award date | 1 Aug 2021 |
| Contract period | 1 Aug 2021 - 30 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUJITSU SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 13 Sep 2021 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8
  13th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8762c746-8345-4135-8c54-059be8b3ade2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c.json.