---
title: "2021-085 Consumer research on reducing credit balance mutualisation"
ocid: "ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OFGEM"
published: "2021-06-24"
---

# 2021-085 Consumer research on reducing credit balance mutualisation

Buyer: OFGEM  
Current stage: Tender  
OCID: ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64

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## Summary

The procurement process is being conducted by Ofgem, focusing on a tender titled "2021-085 Consumer research on reducing credit balance mutualisation". This tender falls within the market research services industry and is located in the United Kingdom. The procurement method is an open procedure, set to close on 8 July 2021, with the contract period commencing on 30 July 2021 and concluding on 29 January 2022.

This tender presents significant opportunities for businesses in the market research and consultancy sectors, particularly for small and medium-sized enterprises (SMEs) that specialise in qualitative research. Companies with expertise in understanding consumer behaviour, especially in the energy sector, will be well-positioned to compete for this contract, leveraging their capabilities to grasp consumer preferences regarding credit balances and direct debit payments.

## Notice

Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/665cb8c6-9b58-42bf-8151-2c092fb2213b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2021 |
| Submission deadline | 8 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Jul 2021 - 29 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 79310000 - Market research services
- 79413000 - Marketing management consultancy services

## Release History

- 24 Jun 2021 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/665cb8c6-9b58-42bf-8151-2c092fb2213b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/665cb8c6-9b58-42bf-8151-2c092fb2213b
  24th June 2021 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162240
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64.json.