---
title: "Corporate Customer Relationship Management System"
ocid: "ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2022-02-28"
---

# Corporate Customer Relationship Management System

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f.json)

## Summary

The procurement process involves North Yorkshire County Council seeking a Corporate Customer Relationship Management System to enhance its operations. The tender was awarded via a direct procurement method, with the award published on 28 February 2022, and the relevant services to commence on 1 April 2022, concluding by 31 March 2023. This procurement falls under the software package and information systems category, specifically targeting the IT services sector, with the delivery location specified as Yorkshire and the Humber.

This contract presents lucrative opportunities for businesses in the IT consulting and software development industries, particularly those offering services related to customer relationship management systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider similar contracts as a means to expand their market presence and contribute innovative solutions within the public sector framework.

## Notice

Provision of a Corporate Customer Relationship Management System for North Yorkshire County Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7403805b-1ba4-4145-afa0-7aeb244fc70d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2022 |
| Submission deadline | 16 Feb 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £36,691 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Feb 2022 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7403805b-1ba4-4145-afa0-7aeb244fc70d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7403805b-1ba4-4145-afa0-7aeb244fc70d
  28th February 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=43938&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-edcec43d-424d-4062-b991-a66e3a655a0f.json.