---
title: "VEAT - Debt Recovery Contact Centre"
ocid: "ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2022-02-10"
---

# VEAT - Debt Recovery Contact Centre

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479)  
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## Summary

The procurement process for the "VEAT - Debt Recovery Contact Centre," initiated by The Pensions Regulator, involved a direct award to CORPORATE PROJECT SOLUTIONS LIMITED under the Other - VEAT Direct Award procurement method. This tender, within the business services industry, is located in Brighton, England. The contract, valued at £167,790, commenced on 4th February 2022 and will last until 31st July 2023. The tender period concluded on 3rd February 2022, and the award of the contract was officially published on 10th February 2022.

This tender presents significant opportunities for businesses looking to expand into the public sector, particularly those specialising in call centre solutions, telephony services, or customer support functionalities. Companies capable of delivering similar services with a robust infrastructure and operational capacity will find this to be a fitting market to explore. As the contract for these services is projected to undergo a full procurement process after 17 months, interested businesses should prepare to engage in forthcoming competitive bidding opportunities.

## Notice

The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the second. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED. This contract will only be in place for 17 months following which the contract will be procured for all contract centre services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - VEAT Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2022 |
| Submission deadline | 3 Feb 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2022 |
| Contract period | 14 Feb 2022 - 28 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,790 |
| Lots value | Not specified |
| Awards value | £167,790 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 4DW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | West Hill & North Laine |
| Westminster constituency | Brighton Pavilion |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORPORATE PROJECT SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 10 Feb 2022 at 17:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a
- 10 Feb 2022 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a
  10th February 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479.json.