---
title: "Universal Credit Targeted Case Review Resource Augmentation"
ocid: "ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-07-12"
---

# Universal Credit Targeted Case Review Resource Augmentation

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb

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## Summary

The Department for Work and Pensions has awarded a contract for Universal Credit Targeted Case Review Resource Augmentation to Teleperformance Limited. The contract is valued at approximately £694 million and has a contract period from 20th June 2024 to 19th June 2028. The procurement method used was selective, with call-off from a framework agreement. The deadline for tender submissions was 29th January 2024. The industry categories involved are business services and office-support services.

This tender presents an opportunity for businesses in the service industry, particularly those with expertise in law, consulting, recruitment, and office-support services. Companies with large-scale operations and experience in providing augmented resources for review and assessment activities would be well-suited to compete. The tender aims to deliver savings, detect errors and potential fraud, and contribute to reducing fraud and error levels in Universal Credit claims, providing value to taxpayers and informing future policy decisions.

## Notice

This contract is to provide augmented resource to undertake Universal Credit case reviews. The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately. Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error. The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately PS430m with options and extensions potentially increasing the total value to approximately PS694m. The current indicative value of the contract based on prices tendered in the winning tender, is PS368m, rising to PS632m with all extensions and options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff9878d6-031a-44a9-8b1e-53c703508d49 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2024 |
| Submission deadline | 29 Jan 2024 |
| Future notice date | Not specified |
| Award date | 18 Jun 2024 |
| Contract period | 19 Jun 2024 - 19 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £694,000,000 |
| Lots value | Not specified |
| Awards value | £694,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79500000 - Office-support services

## Release History

- 12 Jul 2024 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff9878d6-031a-44a9-8b1e-53c703508d49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff9878d6-031a-44a9-8b1e-53c703508d49
  12th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c0483380-da9d-4f48-955f-bab25a06b6bb
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb.json.